FAQ 

​Why Shop at LuxuryLink NZ?​

1) Everything we sell are authenticated by our trained professionals 

2) Unless otherwise stated, all our items either come with their original receipts or Certificate of Authentication via Entrupy ( Entrupy is a independent third party and a industry leading authentication service provider )

3) 100% authentic or money back guaranteed

4) Started in 2018, we have received valuable feedbacks from our satisfying customers through NZ and in Australia.  Click HERE to view some of their feedbacks. 

What is Entrupy? Is It Reliable?

Entrupy is a independent third party authentication service.  They stand behind every certificate they produce and back each one with a financial guarantee. Which means any financial loss will be covered.  To find out more, please refer to https://www.entrupy.com/guarantee/



Returns & Refunds

Due to the nature of our items being pre-loved (secondhand), all sales are final and we are unable to offer a return, exchange or refund ( unless proven to be counterfeit ).  Please choose carefully.  If there are any areas that would require further photographs please contact us prior to purchasing, we would love to assist.  In the end we hope every customer know what they are getting and that the item is exactly what they are expecting​.

Do You Have a Physical Shop?

We are working hard towards it!! We are currently internet-based, you can find us on here or on Facebook under Luxury Link NZ.  If you are in Auckland and would like to inspect the item before purchasing, please feel free to arrange a viewing with one of our sales professionals.  You may also email us on luxurylinknzltd@gmail.com

Lay-By

We can accept a $200 non refundable down payment and then the remaining balance in 14 week's time.  Please contact or email us for a bank account number for Lay-bys.

Buy Now Pay Later

Our BNPL is with Genoapay.  In general they allow a credit of $1000 - $1500 over a period of 10 weeks.  You may wish to check out more details on their website https://www.genoapay.com.  We charge a 5% handling fee for all Genoapay purchases.  Genoapay purchases are processed manually, simply let us know if you would like to use Genoapay and we will set it up for you.  Please contact us via email to arrange.

Consignment

Yes we do consignments - please contact us via email  for more details

Payment

We currently accept bank transfers or cash on pick up.  Although we would love to provide credit card payment option just like what we were doing before, we unfortunately have stopped accepting that as a valid means of payment due to the increasing number of credit card frauds.  We are sorry for any inconvenience caused.

Contact Us

Email: luxurylinknzltd@gmail.com

Facebook: Facebook

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Instagram: https://www.instagram.com/luxurylinknz/

Thank you for shopping with us!

Disclaimer

We are not sponsored or affiliated with any of the designers featured or listed here on our website.  All trademarks and product names are the property of their respective owners.